Charter of Aged Care Rights
Downloadable booklet from Aged Rights Advocacy Service Inc
As someone who receives aged care and services, I have the right to:
Safe and high-quality care and services
Be treated with dignity and respect
Have my identity, culture and diversity valued and supported
Live without abuse and neglect
Be informed about my care and services in a way I understand
Access all information about myself, including information about my rights, care and services
Have control over and make choices about my care, and personal and social life, including where the choices involve personal risk
Have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions my independence
Be listened to and understood have a person of my choice, including an aged care advocate, support me or speak on my behalf
Complain free from reprisal, and to have my complaints dealt with fairly and promptly
Personal privacy and to have my personal information protected
Exercise my rights without it adversely affecting the way I am treated.
Aged Care Rights
The Commission assesses and monitors quality of care and services against the Aged Care Quality Standards.
Information and resources are available to help service providers and consumers understand the Standards.
If you have a concern about the care you or someone else is receiving, it is important that you talk about it.
Introductory video for consumers
Aged Care Quality and Safety Commission
1800 700 600
Across Australia, there’s a network of independent non-profit organisations giving a voice to older people at every stage of their aged care experience. Nationally, these organisations come together as members of the Older Persons Advocacy Network, funded by the Australian Government Department of Health, to deliver the National Aged Care Advocacy Program. Our network members provide free, confidential, and independent support to older people seeking or receiving government-funded aged care services, their families, and representatives across Australia.
OPAN's self-advocacy toolkit is available now in print! Be able to access information about self-advocacy in a way that works for you. Order your free copy today from the OPAN website: Order Resources
Your Aged Care rights in Australia and how to make a complaint.
Published 29th November 2022
The Charter of Aged Care Rights outlines the rights of older Australians receiving aged care services. Commissioner Janet Anderson recently joined Older Persons Advocacy Network CEO Craig Gear and Professor Joseph Ibrahim Head of the Health Law and Ageing Research Unit at Monash University on the SBS Australia Settlement Guide podcast about support available if you wish to raise a concern.
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Aged Care At Home Forum Australia acknowledges the Traditional Owners of Country throughout Australia. We pay our respects to Elders past, present and emerging.
